Magazine Article | February 1, 2018

Ask The Board: Onboarding Best Practices

Source: Software Executive magazine

Q: How has your customer onboarding process evolved in the past five years? What is the secret ingredient to customer onboarding success?

A THE CUSTOMER ONBOARDING PROCESS has evolved to be more sophisticated in the presales process to involve solution architects and more knowledge of the customer’s business and key use cases prior to the contract being signed.