WHAT CHANGES IN CUSTOMER DEMANDS AND EXPECTATIONS HAVE YOU SEEN OVER THE PAST ONE TO TWO YEARS?
With the consumerization of technology, customers now expect enterprise-grade solutions that are as easy to use as Facebook and bring value. Sophisticated large enterprise customers are looking to buy products and services that provide value over time and can grow with their organizations. They want a virtual business partner that brings not only a high-performance offering but also a stellar customer service team that makes a difference to their business and bottom line. Large enterprises are more discerning than ever, and that’s why when they find a technology and a company that can service that technology over time, they don’t hesitate to expand their investment across their entire enterprise.