Mobile payments, which streamline processes and improve customer experiences, can benefit any field service business. But small and medium-sized businesses (SMBs) may experience the most significant impact from mobile payments — which may even be the reason they can stay in the black. Many SMBs still use manual, paper-based processes that can eat into their profits and disrupt cash flow.
How Mobile Payments Benefit SMB Field Service Businesses
Consider these five reasons you need to integrate payments with your field service clients’ mobile applications:
- Less paperwork: When a field service tech can accept payment on-site with a mobile device, there’s no need to return to the office to prepare and send a paper invoice. The tech can update the account from a tablet or handheld computer on-site. Moving from paper-based processes to mobile payments may also enable the business to reallocate staff to focus on revenue-producing tasks instead of billing.