Field service management solutions and mobile technology have revolutionized the industry by streamlining processes and significantly improving customer experiences. Legacy processes that involve manual recordkeeping require field workers to make trips back to the office to update records and initiate invoicing. Paper-based processes put a limit on productivity and make real-time updates impossible. Integrating payments with field service applications, however, gives businesses the ability to accept payments on-site, reduce paperwork, collect revenues faster, and minimize the number of late payments.
Enabling mobile or online payments and recurring billing can also add convenience for customers who want to manage their accounts on the spot, pay monthly bills automatically, or reduce paper waste.
Although integrated payments, which eliminate having to enter data or reconcile credit card payments manually, can benefit field service organizations in a wide range of verticals, ISVs developing solutions for the following markets can add significant value by integrating payments with their applications: