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  1. How To Leverage Partners To Drive Customer Success
    9/30/2019
  2. CSM Confidential – Part 2: Dealing With Internal Challenges
    9/27/2019

    Being a Customer Success Manager is difficult enough.  Based upon the premise that customer support should be more proactive than reactive, the value of CS cannot be understated. Between responsibilities like onboarding, advocacy, upsells and renewals, Customer Success Managers (CSMs) have cemented themselves as drivers of corporate growth. 

  3. CSM Confidential – Part 1: Difficult Customer Conversations
    9/27/2019

    Being a Customer Success Manager is difficult enough.  Based upon the premise that customer support should be more proactive than reactive, the value of Customer Success cannot be understated. Between responsibilities like onboarding, advocacy, upsells and renewals, Customer Success Managers (CSMs) have cemented themselves as drivers of corporate growth. 

  4. Using Recurring Revenue To Identify Customer Service Opportunities And Risks
    9/26/2019

    Examining the specific underlying elements that contribute to the calculation of Net Recurring Revenue provides the necessary insights to identify the root causes of churn, attrition, and contraction. 

  5. How To Build A Modern Partner Program
    9/23/2019

    As technological innovation continues to disrupt the market, new types of partners are emerging. Partner programs must adapt and evolve to stay relevant in the modern partner ecosystem.

  6. How Blockchain Is Going To Disrupt The Channel
    9/16/2019

    Up to now, we haven’t heard much about Blockchain disrupting the channel. That may be about to change with a company called Maxcentive.

  7. 5 Ways To Deliver And Accelerate Engineering Velocity
    9/10/2019

    VPs of Engineering often ask me how to increase their velocity. When I was a VP of Engineering, this was my eternal quest; to deliver more value at a high rate of speed. Our executive team was always looking for more, and my team was working all out, while I simultaneously was trying to scale the team effectively.

  8. How To Navigate The Changing MSP Landscape
    9/9/2019

    With the exponential rate of innovation and new technologies emerging almost daily, it’s a challenge for Managed Service Providers (MSPs) to stay on top and stay relevant.

  9. Women’s Equality Day: Reflecting On What We’ve Accomplished And Where We’re Going
    8/28/2019

    In honor of National Women’s Equality Day, we spoke to several women in the tech industry to learn how they’re working to level the playing field and breaking the glass ceiling.

  10. 6 Customer Retention Strategies That Keep Customers Coming Back
    8/26/2019

    If you want your business to be successful in the long run, it pays to give priority to customer retention. Landing a customer who will pay for life is like hitting the jackpot. After all, it takes five times more effort to land a new customer than to retain an old one. But loyal customers don’t just appear out of thin air. It takes a lot of time and effort to do so. So, let’s take a look at the best customer retention strategies that can help you hold on to your most-prized assets.