Web Exclusive

  1. 5 Ways To Deliver And Accelerate Engineering Velocity

    VPs of Engineering often ask me how to increase their velocity. When I was a VP of Engineering, this was my eternal quest; to deliver more value at a high rate of speed. Our executive team was always looking for more, and my team was working all out, while I simultaneously was trying to scale the team effectively.

  2. How To Navigate The Changing MSP Landscape

    With the exponential rate of innovation and new technologies emerging almost daily, it’s a challenge for Managed Service Providers (MSPs) to stay on top and stay relevant.

  3. Women’s Equality Day: Reflecting On What We’ve Accomplished And Where We’re Going

    In honor of National Women’s Equality Day, we spoke to several women in the tech industry to learn how they’re working to level the playing field and breaking the glass ceiling.

  4. 6 Customer Retention Strategies That Keep Customers Coming Back

    If you want your business to be successful in the long run, it pays to give priority to customer retention. Landing a customer who will pay for life is like hitting the jackpot. After all, it takes five times more effort to land a new customer than to retain an old one. But loyal customers don’t just appear out of thin air. It takes a lot of time and effort to do so. So, let’s take a look at the best customer retention strategies that can help you hold on to your most-prized assets.

  5. 5 Common Mistakes Customer Success Managers Make When Managing Their Day

    Think you could be getting more done? Don’t we all, but the saving time is money is especially true when you are in charge of managing your customer’s success, which ultimately drives renewal revenue.  Productivity and time management skills don’t come natural to everyone and that’s okay. The key is to identify the mistakes you’re making so you can be more efficient and better delegate your energy.

  6. How To Create A Great User Onboarding Experience That Leads To Product Adoption And Customer Success

    When you think of the reasons why churn happens, what immediately comes to mind? Perhaps product problems, loss of a key user in the account, a bad use case…  Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. 

  7. 5 Tips For Dealing With An Angry Customer (The Right Way!)

    It’s any customer-facing team’s worst nightmare – an angry customer. No matter the business, a frustrated customer creates a difficult situation for your team. Are you wondering how to transform a shaky customer encounter into positive resolution? Read on to learn 5 tips that will help you manage an angry customer and recover from difficult interactions. 

  8. Your Definitive Guide To Fighting Customer Churn

    Understand The Churn Monsters In Your Closet and How To Fight Them!

  9. 5 Steps To Maximizing Your Channel Marketing ROI

    It’s difficult for a vendor to manage all their channel partners on a one-on-one basis, especially with a large and diverse ecosystem of partners. And it’s even more difficult to get all partners to engage in marketing campaigns and drive a meaningful return on your marketing investments.

  10. SaaS Finance Leaders: 5 Steps To Drive Your Company From Early To Growth Stage

    Investors expect you to prove different aspects of your business model at each stage of growth to achieve your next round of funding. This eBook focuses on the early and growth stages. In your early stage, you need to prove your revenue model.